Return and exchange policy
- If the product is not sealed, leaking, or broken, please provide clear images or videos showing the non-sealed, leaking, or damaged products, as well as any spillage that may have occurred. Additionally, include images of the mono-carton and outer packaging. If you are claiming that the seal has been tampered with, please provide images to support this claim.
- The mono-carton refers to the Vanmay Sutras box or packaging that contains the individual product, while the outer packaging refers to the larger box used for shipping the entire order. Images of both the mono-carton and the outer packaging are required to process claims.